Ordering

Information about shipping, delivery, and ordering from us.

An item I want to purchase is out of stock but is still on your website?

If you have any questions about our product range, please get in touch with our Customer Service team and they would be happy to help!. We often leave out of stock items on our website so that our customers can sign up to be notified when the product

How will I know when my order has been shipped?

We will send you an email as soon as your order has been shipped that will include your tracking information so you can keep an eye on your delivery right up until it reaches your door. Please note that there may be dispatch delays during busy promot

What is the status of my order?

You can check the status of your order by logging into your account. If you have not created an account yet, you can create one to view your order status even if you checked out as a guest. Your order details will automatically be pulled through to y

How do I make changes to my order?

Once your order has been placed, sadly, we cannot make changes to it. If you would like to cancel your order and repurchase, please contact our Customer Service team. We will try our best to cancel your purchase but this is not always possible depend

What do I do if I have ordered the wrong item?

Not to worry, these things happen!. Once your order has been placed, sadly, we cannot make changes to it but we may be able to cancel it for you. If you would like to cancel your order and repurchase, please contact our Customer Service team. We will

What do I do if my item is faulty or boken?

We are so sorry to hear there may be an issue with your purchase. Please get in touch with our Customer Service team and we would be happy to look into this for you asap. To speed the process up, it would be great if you could please provide the bel

What do I do if I have received the wrong item?

We are so sorry to hear you have received the wrong item. We pack and ship all of our Iconic London orders with care but errors do occasionally occur. Please get in touch with our Customer Service team and we would be happy to look into this for you

What do I do if my item is missing?

We are so sorry to hear your item is missing. We pack and ship all of our Iconic London orders with care but errors do occasionally occur during shipment and delivery. Please get in touch with our Customer Service team and we would be happy to look