ICONIC London US

How do I try your products in person?

Products queries

How do I create an account?

Are my personal details safe if I create an account?

What should I do if I've forgotten my password?

My Account

An item I want to purchase is out of stock but is still on your website?

How will I know when my order has been shipped?

What is the status of my order?

How do I make changes to my order?

What do I do if I have ordered the wrong item?

What do I do if my item is faulty or boken?

What do I do if I have received the wrong item?

What do I do if my item is missing?

Ordering

My order didn't go through but I have a pending payment?

Do you offer a professional discount?

Do you offer a student discount?

Payments

Klarna

What should I do if I haven't received my order?

What delivery options do you offer?

How long will delivery take?

My order is taking too long to be delivered, can I cancel it?

Delivery

Returns and refunds

Privacy Notice

Terms and Conditions

Cookie Notice

Website

How do I earn points?

Can I earn points for buying ICONIC London items in stores or on other websites?

How do I spend points?

How do referrals work?

Loyalty

Information on our products and their ingredients.

Information about creating an account and changing your account details.

Information about shipping, delivery, and ordering from us.

Information about paying for your purchase and applying discounts.

Information about tracking your delivery and delivery times.

Information about our website and Terms and Conditions.

Information on our loyalty programmes and how to redeem your loyalty points.

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